The Welby Model · Care Team

A dedicated clinical team. Not a call center.

Licensed RNs and NPs, backed by trained medical assistants and a clinical model built for the space between visits. They learn your patients, work under your brand, and answer to your standard of care.

Licensed RNs & NPs · Dedicated, not rotating · Under your brand

Who's on the team

Clinicians who stay, not a queue that rotates.

The same team learns your patients and sticks with them. Continuity is the whole point.

Licensed RNs & NPs

Registered nurses and nurse practitioners run the clinical work: check-ins, care-plan management, escalations, and any call that needs a license.

Trained medical assistants

MAs handle coordination, outreach support, and documentation, structured in pods behind the licensed team so nothing slips through.

Dedicated to your group

Your patients get the same faces over time, not whoever picks up. We build relationships, not a ticket queue.

How they stay sharp

Trained on your protocols. Kept current in real time.

Quality can't drop as the team grows. So we don't leave it to memory.

Every clinician onboards to your protocols and your standard of care before they touch a patient. Then MARKUS, our AI knowledge and upskilling system, coaches them in the moment, surfacing the right protocol on the right call. The hundredth patient gets the same care as the first.
How they prioritize

The right patient, at the right moment.

Not every patient needs a call today. Our acuity model makes sure the team spends its hours where they matter.

We score

The whole panel is scored continuously on risk, pulling from vitals, medications, gaps, and recent events.

Rising risk surfaces first

The team works by who is climbing, not alphabetically. The patient about to decompensate gets the call before the crisis, not after.

Clinicians decide, always

The model surfaces the signal. A licensed human makes every clinical call. The acuity score never does.

Whose team is it

Your patients never know it isn't you.

Every call and message carries your practice, your name, and your standard of care. To the patient, it is still their doctor’s office looking out for them, because it is.

The team coordinates back to your providers, documents in your record, and escalates to you when it counts. An extension of your group, not a vendor bolted on beside it.
The first step

Meet the team that would run your between-visit care.

Start with a pilot. Real clinicians, your patients, your brand, and a clear read on the relationship before you scale.

Book a Pilot Conversation