Welby agents don’t improvise. They run on the same clinical workflows, acuity classes, and qualifiers your care team uses — so every touch is grounded in real criteria, and anything that needs a decision goes straight to a licensed human.
Every agent follows the Welby clinical workflows — the same protocols, steps, and branch logic your clinicians work from.
Patients are scored against the universal acuity framework, so the intensity of outreach matches the actual risk — not a flat script.
The moment a response crosses a clinical qualifier, the agent stops and routes the patient to a licensed member of your team.
It does the legwork at scale, then hands the clinical call to a licensed human — every time. Here’s the handoff.
Each one owns a workflow, runs it at scale, and hands off to your clinicians when it counts. Mix and match to your population.
Agents read and write in your system of record. Every action is a documented workflow, not a side channel.
Outreach in 20+ languages, so patients hear from you in the language they actually use at home.
Meets patients on text, then bridges to a live voice call the moment it calls for a human touch.
Every touch and every minute is captured and coded, so the work you do is the work you can bill.